Privacy Policy

At Signature Group, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal data about people who visit our company website and the websites of our venues and brands, how we process personal data, the conditions under which we may disclose it to others and how we keep it secure.

All our websites adhere to this privacy policy. By using any of our websites, you are agreeing to the data processing outlined in this policy.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or in writing to Signature Group, 19 Rutland Street, Edinburgh EH1 2AE. Alternatively, you can telephone 0131 221 9978.

WHO ARE WE?

Signature Group is an independent hospitality company with a portfolio of bars, restaurants, hotels, an online gift platform and a brewery in Scotland. Our full portfolio can be found here, and also includes Cold Town Beer.

HOW DO WE COLLECT INFORMATION FROM YOU?

We collect information from you when you:

• Use one of our websites;
• Sign up to receive an electronic newsletter;
• Make a purchase through one of our online shops;
• Submit a job application;
• Complete a contact us form.

WHY DO WE COLLECT INFORMATION FROM YOU?

We collect information about you to:

• Improve your experience on our websites
• Inform you of news and offers on our products
• Process any bookings that you make with us
• Process any online orders that you have purchased
• Contact you regarding queries raised in a contact form
• Process a donation that you may have made
• Carry out our obligations arising from any contracts entered by you or us
• Process any entries into a competition
• Seek your views or comments on the services that we provide
• Notify you of any important changes to our services that may affect you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or if it is set out in any relevant contract you hold with us.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, birthday, IP address, and information regarding what pages are accessed and when.

If you make a donation online or purchase a product from us, then your card information is not held by us. It is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

WHO HAS ACCESS TO YOUR INFORMATION?

Signature Pubs Ltd are the Data Controllers.

We will not sell your information to third parties or share your personal data for marketing purposes.

Third Party Service Providers working on our behalf.

Third party service providers may have access to information or data collected about you on our websites. These third party service providers manage and maintain our websites on our behalf.

Freak Design manages the websites of Cold Town House Cold Town Beer, McLarens on the Corner, The Huxley, The Rutland, Heads and Tales Gin Bar, Kyloe Restaurant, The Queens Arms, The Basement, Bader & Co, Element, The Black Bull, The Fountain, The Raven, Smokin’ Fox, Church on the Hill, The Spiritualist Glasgow, The Spiritualist Aberdeen, The Meadowpark and The Saint.

Internet Strategies Ltd manages the websites of Paramount, NOX, The Boozy Cow and Auld Hundred.

Designed by Robots manages the website of Church on the Hill.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We have relevant contracts in place that require third parties to keep your information secure and not to use it for their own direct marketing purposes.

Third Party Product Providers we work in association with.

When you subscribe to our newsletter mailing list, your details are stored in Mailchimp. Mailchimp operates on a secure data processing basis and uses your data to send you emails on our behalf. You will be given the option to opt in for this service and can unsubscribe or update your details at any time. For further information please see Mailchimp’s Privacy Policy.

WiFi is provided at all our units via Stampede. Stampede operates on a secure data processing basis and uses your data to help us manage our online services, resolving any technical issues and when appropriate permission is given to send you marketing communications. You can anonymise your personal data when logging in. For further information please see Stampede’s Privacy Policy.

When you are using our secure store pages, your payments are processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Airship Services Ltd provide the Edinburgh’s Flavour online shop platform through Toggle. When you order a gift voucher or product for us, they securely process your personal data. Your payments are processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. You will also be given the option to opt into our marketing when using their system. For further information, please see Toggle’s Privacy Policy.

TRACK & TRACE

As part of the Scottish Government’s Track & Trace initiative we are required to capture and process the personal data of anyone who dines with us to help limit the spread of Coronavirus.

When you arrive at our restaurant you will be asked to ‘check-in’ via the WiFi, a QR code or physically and let us know your name, email address and phone number. This is required from at least one person from each household in your group. We will hold your data securely for 21 days in line with Government Guidance. You will not receive marketing from us unless you opt in.

If the NHS and the Government believe that you have been in contact with somebody who is infected with COVID-19 then you will be contacted by them. This system is provided by Stampede who are the Data Processors.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by emailing us at [email protected], or in writing to 19 Rutland Street, Edinburgh, EH1 2AE.

You have the right to ask for a copy of any and all information that Signature Pubs Ltd hold about you. We will provide this information to you electronically within a 30-day period. Please note that for substantial or excessive enquiries this may invoke a small admin fee and may take up to 60 days.

You can find out more about your rights as a data subject at the Information Commissioner’s Office website.

RIGHT TO ERASURE

Any visitors or users of our sites can have all records of their personal data held by us removed upon request where there is no legitimate reason for that us to process data. This includes where the GDPR is super-ceded by other laws governing the details obtained. You can request this by emailing [email protected] or in writing to Signature Pub Group, 19 Rutland Street, Edinburgh EH1 2AE. Alternatively, you can telephone 0131 221 9978.

USE OF ‘COOKIES’

Like many other websites, all websites operated by Signature Pubs Ltd use cookies.

Cookies are small pieces of information sent by an website to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Several key site elements (such as the shopping cart) require the use of cookies in order to function. No personal information is stored, saved or collected within these cookies.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with SSL encryption.

When you are on a secure page, a lock icon will appear on the top of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

PROFILING

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We will only contact you if you have given us relevant permission to do so.

We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies to the websites detailed above, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 OR UNDER

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information. Certain websites, such as Cold Town Beer, may require you to confirm you are above a minimum age in order to access them due to licensing laws.

REVIEW POLICY

This policy is regularly reviewed and updated as part of our data protection strategy. Should you have any questions please do not hesitate to get in touch with us.