The Rutland Hotel
Published
July 1, 2024
Location
1-3 Rutland Street, Edinburgh
Job Type
Venue
The Rutland Hotel

Description

The Rutland Hotel, Operations Manager
£40,000 Salary PLUS Tronc, 5 out of 7 days

The Rutland Hotel is seeking a dynamic and experienced Restaurants and bars Operations Manager to oversee and support the service delivery of our premium dining and bar venues: Kyloe, our gourmet steak restaurant; Huxley, our American soul food eatery and cocktail bar; and Heads and Tales, our speakeasy late-night gin and cocktail bar. The successful candidate will be responsible for ensuring the highest standards of service and operational excellence, dedicating 60% of their time to hands-on service support and 40% to strategic planning and team development.

Key Responsibilities:

Service Support (60%):

  • Actively work in Kyloe, Huxley, and Heads and Tales to support the leadership in daily operations, ensuring a consistent and exceptional guest experience.
  • Cover Head of Department holidays when necessary in any of our F&B led venues.
  • Head up the training standards and delivery across all venues by direct management of In Store Trainers.
  • Provide leadership and support to front-of-house teams during service hours.
  • Monitor and manage guest satisfaction, promptly addressing and resolving any issues.
  • Uphold and enforce health, safety, and hygiene standards in all venues.
  • Foster a positive and motivated work environment through direct interaction with team members.

Strategic Planning (40%):

  • Develop and implement strategies to enhance the food and beverage offering across all venues.
  • Collaborate with the Senior Operations Manager to set and achieve operational goals.
  • Design and execute targeted training programs to build stronger teams and improve service quality.
  • Conduct regular performance evaluations and identify areas for development.
  • Analyse financial performance, managing budgets and controlling productivity costs while maximizing revenue.
  • Be responsible for Quarterly Sales plans and deliver agreed initiatives across venues
  • Stay updated with industry trends to keep the venues competitive and innovative.

Qualifications:

  • Proven experience in a similar role within the hospitality industry, preferably in a multi-venue or single large scale operation.
  • Strong leadership and team management skills.
  • Exceptional customer service and communication skills.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Excellent organizational and strategic planning abilities.
  • Knowledge of food safety and health regulations.
  • Proficiency in financial management and budgeting.

How to apply

If this sounds like something you want to be a part of, apply today by sending in your CV along with a cover letter telling us why you think you would be a great fit for the role.

All candidates must have the right to unrestricted employment in the UK and hold a valid National Insurance Number and UK bank account to be considered for this role.

*Signature Group operates with a privacy policy.  Your information will never be shared with any third parties and will only be used for the purpose it is intended.

Apply
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