Signature Group
October 13, 2022
Job Type
Head Office


Central Reservations Executive.

£24,000 per annum

Do you like speaking to people? Get a kick from being organised and bringing the energy?

You sound like our kinda person!

Cold Town House is a leading bar and restaurant in Edinburgh’s Grassmarket and we’re looking for a vibrant and energetic person to join their sales and reservations function.

This is a full-time role (Sunday – Thursday, 9am – 5.30pm) initially on a 6-month contract with consideration to extend. It is based at Cold Town House and also at our Signature Group Head Office just along the road in Edinburgh’s West End.

The successful candidate will act as a support function for Cold Town House with key responsibilities including dealing with reservations requests, working on group and corporate bookings and ensuring that the kitchen team and managers are fully briefed on upcoming events. This is a really fun role within a great venue for someone who has either worked in reservations or front of house already or is generally super organised with excellent attention to detail. It can be very fast-paced but is very rewarding when it all comes together!

Great customer service is a must along with attention to detail and exceptional administrative skills.

Desirable skills include;

  • Excellent phone manner and email etiquette
  • Experience of Open Table though this is not essential as training will be provided
  • Experience of working in a call centre or in a capacity which required answering phones
  • Excellent attention to detail

Responsibilities include;

  • Fielding calls for the venue
  • Helping guests with queries
  • Working on large and corporate bookings
  • Responding to reservation enquiry emails
  • Responding to Facebook/Instagram messages for reservation enquires
  • Helping with social media posts

Full training for this role will be provided.

What you get from us;

Staff discount ranging from 25% to 50%; 25% Cold Town Beer discount (that’s ours!), 25% Edinburgh’s Flavour online discount, annual staff party, an extra days holiday for your birthday, plus extra annual leave days are awarded at 3/5 and 10 year service intervals, and if that’s not enough we offer a generous scheme for referring friends for jobs (up to £1000!)

How to apply

If this sounds like something you want to be a part of, apply today by sending in your CV along with a cover letter telling us why you think you would be a great fit for the role.

All candidates must have the right to unrestricted employment in the UK and hold a valid National Insurance Number and UK bank account to be considered for this role.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.